Bidders in a previous auction do not need to register again- simply log in with the email and password used to create the account. if you experience internet problems, call us to check and place bids. Changes to your method of payment or entry of a new credit card number may be done by signing in, clicking on the "My Account" tab, and then making your changes including email and postal address. Bids are NOT accepted via email or social media on closing days.
The first bid received equaling or exceeding the opening bid becomes the high bid. If an item already has an opening bid or higher bid, the next bid must exceed the highest bid by 10% (above the current bid amount up to $99,999, 5% bid increments $100,000 to $499,999 and 2.5% bid increments $500,000 and up). Bids are posted in real time. You may also call us at 866-404-9800 to place bids by phone if you prefer or to learn the current high bid on any item. There is no need to type a dollar sign ($) or comma (,) when placing a bid, only the bid amount is needed.
Bidders can place bids, see the current high bids, search keywords and more on our website, Clicking the "Time Left" column on any page of our website will organize items by time remaining. This is the best way to monitor when items could close. Using a modern web browser such as Chrome, Firefox or Safari will result in the best experience while bidding on our website. If you experience difficulties in bidding, please refresh the page. If the problem persists, please call us toll free at 866-404-9800.
Enter the opening bid, if still available, or the next lowest acceptable bid shown on the screen. Enter a Confidential Maximum Bid authorizing Hake's to execute your bid at the lowest possible amount to become the high bidder and only if necessary.
Phone bidding opens at 9:30 AM ET on the published closing date of the auction. Due to the influx of calls on auction closing days, phone bidders are encouraged to bid eary to avoid any potenial last minute technical issues.
MAIL & FAX BIDDING
All mail and fax bids must be received the day before the published closing date of the auction. Bids are posted on our website as they are received. Find additional details on the Mail Bid Sheet in our catalog.
TELEPHONE CALL BACKS
Call backs will be accepted on any item beginning at 9:30 AM Eastern on the published closing date of the auciton. You must be the high bidder on the item to request a call back. You must be available to receive a call the entire closing day at the phone number provided, as we could call at any time. If you do not answer we will leave a voice mail (if possible) and the call back request will be removed from our system.
Bidders have the final responsibility for monitoring the status of their bids.
We ship in the order paid—first in, first out. Thus, we begin charging orders as instructed by customers immediately following the close of the auction and continue to fill orders as they are paid. Please make sure your shipping address is updated prior to the close of the auction. Doing so after the close of the auction may result in a package not being delivered to the correct address. It is the bidder's responsibility to make sure their mailing and shipping address is updated. Without exception, all special requests for “Rush Delivery” will incur a charge of $20.00 plus any additional shipping fee associated with the expedited shipment. Overall, our goal is to ship all orders within 15 business days of payment. Allow four weeks from the day you send payment before calling to check on the status of your order.